Terms & Conditions for Online Flower Delivery in Lower Clapton

Introduction

These Terms and Conditions ("Terms") govern your use of our online services for flower delivery in Lower Clapton and surrounding areas. By placing an order through our website, you agree to these Terms in full. Please review them thoroughly before making any purchases. These terms and conditions apply to all customers based in Lower Clapton as well as neighbouring localities.

Order Process

Orders for flower delivery in Lower Clapton can be placed online through our official website. Upon selecting your preferred floral products, add them to your basket and proceed to checkout. You will have the opportunity to review your order, provide recipient details, select a delivery date, and confirm your purchase. Please ensure all information provided during checkout is accurate and complete, including the recipient’s address and contact details to ensure prompt and successful delivery.

After submitting an order, you will receive an automated order confirmation. This confirmation details the products ordered, delivery address, requested delivery date, and total cost. This confirmation does not constitute acceptance of your order; it simply acknowledges receipt. Acceptance of your order and formation of a legally binding contract takes place once we have confirmed dispatch of your chosen flowers for delivery in Lower Clapton.

Orders may be subject to availability. If for any reason, an item is unavailable after placing your order, we will notify you at the earliest opportunity and offer an alternative product or a full refund.

Payment Terms

Payment for online flower delivery in Lower Clapton must be made in full at the time of placing your order. We accept major credit and debit cards via our secure payment gateway. All prices listed are in Pounds Sterling (£) and are inclusive of all applicable taxes unless otherwise stated. Delivery charges, where applicable, will be clearly indicated prior to checkout and included in your final payment amount.

We take reasonable care to ensure our online payment system is secure and compliant with all applicable regulations. However, you are responsible for ensuring that your payment details are accurate and not compromised. We will not be liable for losses arising from unauthorised access to your payment information in the absence of negligence on our part.

If your payment is declined or not authorised, we reserve the right to cancel your order or request an alternative payment method. Orders will only be processed following confirmed and cleared payment.

Delivery Policy

We provide flower delivery to Lower Clapton and surrounding areas on the requested date, subject to availability and adverse weather or events beyond our control. We endeavour to deliver your order within the selected timeframe, but delivery times are estimates and not guaranteed unless expressly stated otherwise at the time of purchase.

Delivery will occur to the address provided at checkout. It is essential to ensure this information is correct. In the event that the recipient is unavailable at the time of delivery, flowers may be left in a safe location, with a neighbour, or returned to our shop depending on the circumstances. We will make reasonable efforts to inform the recipient of attempted delivery if they are not at the address provided.

If we are unable to deliver due to incorrect or incomplete address details, we are not responsible for late or failed delivery. Additional charges may apply for redelivery in such cases. In the unlikely event we are unable to deliver your flowers, we will notify you as soon as possible to arrange an alternative solution.

We package our flowers carefully for transit. However, due to the perishable nature of flowers, please ensure someone is available to receive or collect the delivery promptly. We are not responsible for damage or deterioration resulting from delayed collection of flowers after delivery.

Substitutions and Product Availability

In rare instances where specific flowers or products are unavailable, we reserve the right to substitute with similar items of equal or higher value and quality. Substitutions will be made with utmost care to maintain the style, theme, and overall appearance of your arrangement. Where possible, we will use flowers of the same colour and variety. If a significant change is required, we will do our best to notify you prior to dispatch.

Cancellations and Amendments

If you wish to amend or cancel your order, please notify us as soon as possible. Orders may be cancelled or amended up to 48 hours before the scheduled delivery date. For peak periods such as Valentine’s Day, Mother’s Day, or Christmas, longer notice may be required.

Due to the fresh and perishable nature of our products, cancellations within 48 hours of the scheduled delivery date are at our discretion. In these cases, we may be unable to offer a full refund if your order has already been prepared or dispatched. In the event of a valid cancellation in accordance with these Terms, refunds will be processed to the original payment method within 7-10 business days.

You may contact us to request changes to your order details, delivery information, or product selection. Amendments are subject to product availability and may incur additional charges if upgrades are requested.

Returns Policy

Due to the perishable nature of flowers and bespoke floral arrangements, returns are generally not accepted unless the products are faulty or do not meet the description provided at the time of order. In the unlikely event that you receive damaged, incorrect, or substandard flowers, please contact us within 24 hours of delivery with details and photographic evidence. Once verified, we will, at our discretion, offer a replacement or refund.

Refunds are not available for situations where the recipient refuses delivery, fails to collect the flowers, or provides inaccurate delivery details resulting in non-delivery.

Quality and Freshness Guarantee

We take pride in providing high-quality, fresh flowers for delivery across Lower Clapton. All floral products are prepared with care and are intended to last an appropriate length of time with proper care. To prolong the lifespan of your flowers, please follow the care instructions provided. Should you feel that your flowers have not met our quality standards, please contact us within 24 hours of delivery so that we can investigate and resolve any issues.

Liability

We are only liable for any loss or damage you suffer as a result of our breach of these Terms or our negligence, and our liability shall be limited to the total price paid for the relevant order. We do not accept liability for indirect, consequential, or special losses, including but not limited to, loss of enjoyment, emotional distress, loss of profit, or business loss.

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence or fraudulent misrepresentation. Any statutory rights you may have as a consumer under UK law are not affected by these Terms.

We are not liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to adverse weather, transport disruptions, industrial disputes, or issues with third-party suppliers.

Use of the Website

Please use our website only for lawful and legitimate transactions relating to flower delivery in Lower Clapton and nearby areas. Misuse of the website or attempts to interfere with the functionality or security are strictly prohibited. We reserve the right to deny or restrict access at our sole discretion.

Personal Information and Privacy

Your personal information is collected and processed according to our Privacy Policy, in compliance with UK data protection laws. We collect personal data necessary for processing orders and delivering flowers in Lower Clapton, and will not share your information with third parties except as required to fulfil your order or by law. By placing an order, you consent to this collection and use of information.

Amendments to Terms & Conditions

We reserve the right to amend these Terms from time to time without notice. The updated Terms will be published on our website and become effective immediately. Please review these Terms each time you use our service to ensure you understand the current provisions. Continued use of our website and services constitutes your acceptance of any changes to these Terms.

Severability

If any provision of these Terms is found to be unlawful or unenforceable by a court of competent jurisdiction, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

Governing Law

These Terms and any dispute or claim arising out of or in connection with them or the provision of our flower delivery service in Lower Clapton and surrounding areas shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact and Complaints

If you have any questions about these Terms or are dissatisfied with your experience, please contact our customer service team. We will aim to resolve your query promptly and fairly.

Applicability

These terms and conditions apply to all customers ordering flower delivery services across Lower Clapton and surrounding areas, regardless of the delivery address within our service region.

Final Provisions

By placing an order through our website, you acknowledge and accept these Terms and Conditions. If you do not agree with any aspect of these Terms, please refrain from ordering from our website. Thank you for choosing our online flower delivery service in Lower Clapton.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lower Clapton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lower Clapton.

For assistance with orders, returns or account queries, please fill out the Contact Us form.