Returns, Refunds and Complaints Policy – Flower Delivery Lower Clapton

Our Fresh Flowers Guarantee in Lower Clapton

At Flower Delivery Lower Clapton, we take pride in delivering only the freshest flowers to every home and business in Lower Clapton and the surrounding areas. As your trusted local florist, we stand by our promise: all our floral arrangements are sourced, prepared, and delivered with freshness guaranteed. We want you, our valued customer, to receive blooms at their most beautiful, vibrant, and long-lasting.

Freshness Window

We guarantee that our flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to our guidelines, which are supplied with your order. Should you notice your flowers fading before this freshness window has expired, please let us know, and we will be happy to help.

Damaged-on-Arrival Policy

Every arrangement leaves our shop in pristine condition and is carefully packaged to withstand transit within Lower Clapton. However, if your flowers arrive damaged or not as described, please contact us on the day of delivery. In order for us to process your claim quickly and fairly, we kindly ask you to provide a clear photograph of the damaged flowers or products, as well as your order details. This simple step helps us understand what went wrong and resolve your issue without delay.

Refunds and Replacements

Your satisfaction is at the heart of our service. If your flowers are damaged on arrival, do not meet our freshness guarantee, or arrive in an unsatisfactory condition, we will offer you a choice between a full refund or a complimentary replacement bouquet delivered to your chosen address in Lower Clapton. In most cases, replacements will be sent on the next available delivery day to minimise inconvenience. Refunds will be processed promptly to your original payment method once your claim is approved.

How to Make a Complaint

We strive to make every special occasion in Lower Clapton memorable with our flowers, but if for any reason you are unhappy with our products or service, please let us know as soon as possible. Our complaints process is straightforward: contact us with your order details, a brief description of the issue, and, where relevant, supporting photographs. Our team will carefully review your submission and respond within two business days with options to resolve your complaint. Your feedback is invaluable in helping us continually improve our service for all household and business customers nearby.

Your Trusted Local Lower Clapton Florist

Flower Delivery Lower Clapton has established a reputation for friendly service, reliable delivery, and exceptional flower quality among households and businesses in the area. We are committed to maintaining this trust with every order. Should you have any queries beyond returns and complaints, or wish to discuss how we guarantee fresh flowers with every arrangement, please get in touch. Thank you for choosing us as your dedicated local florist in Lower Clapton.